We are happy to exchange or refund any item of your order if you are not entirely satisfied. Please return the item for exchange or refund within 7 days of receipt.
How to Return or Exchange
Please return your purchase to us unworn and in the original condition you received it from us, with all the tags intact. If the item is for an exchange please do not include the gift bag wrapping.
Please enclose a letter listing the items you are returning, the reason you are returning it, and what you would like in exchange or refund. Please include a copy of your receipt.
We would strongly recommend that all exchanges and returns be sent to us by Recorded Delivery, as we cannot be held responsible for goods lost in transit.
Goods are returned to Monsters and Munchkins at your own expense, however, we will send your exchange back out to you by Recorded Delivery at no extra charge.
If you are returning goods due to a fault with the product then you will also be reimbursed for the cost of shipping.
You will receive your refund credit, cheque or exchange order (when in stock) within 7 working days of us receiving the goods. We endeavour to process this as quickly as possible.
Please note that we are unable to refund an item without a receipt and that the refund will only be given to the original payer.
Any items, which are returned within 7 days, will be taken as notice of cancellation of your order (or relevant part of your order). Items are provided to you on approval and legal title to the goods will not pass to you until the 10-day post-delivery period has expired. On receipt of the returned goods Monsters and Munchkins will give you a full refund of the amount you paid for the items (but not the postage) or an exchange credit as required. However, you must return the goods to Monsters and Munchkins in order to receive a full refund or exchange. When returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly. Your statutory rights are unaffected by this.
We realize how important it is to securely store any information that you provide.
This site uses Protx payment processing, which provides optimum levels of security. Card and account details are captured on secure servers, keeping abreast of the latest payment or anti-fraud developments. Our shoppers are protected from fraudulent use of their card in a "card not present" environment, by their card issuers.
All of the payment processing systems support the verification of Address and Security Code information. This verification service is supported by the Card Schemes (such as Visa, MasterCard and AMEX). Verification is done in partnership with UK banks and card issuers, who actually do the checking of the credit/debit cards used by shoppers. These verification services operate in the UK. Outside of the UK, where other checking solutions are used, Protx (and its banking partners) always try to include the verification information within the details of an authorized transaction.
For mainland UK we aim to deliver within 1-2 working days when orders are received by 3.30pm. Delivery may be longer during busy periods.
For Europe we aim to deliver in 3-5 working days.
For Rest of the World we endeavour to deliver in 7- 12 days.
Please contact us to arrange specific requirements. We aim to deliver from stock. If there is likely to be a delay we will always do our best to give you an accurate estimated delivery date for your order.
United Kingdom £3.50
Europe & Irish republic £6.00
Rest of the World £8.00
All our orders are delivered by Parcel force, special delivery and requires a signature.